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About Us

Discover Sintra like never before. We curate the best experiences the National Palace has to offer, so your visit to Portugal’s oldest royal palace is nothing short of unforgettable.

Address

Largo Rainha Dona Amélia, 2710-616 Sintra, Portugal

Contact Info

info@sintra-palace.com

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You are on the website of the Online Travel Agency: Sintra-Palace. The present Terms and Conditions govern the sale and facilitation of booking services provided via sintra-palace.com. By placing an order on this website, you acknowledge and agree to the following conditions: To ensure the best possible visit experience, it is strongly recommended to arrive at least 15 minutes before the scheduled entry time, in addition to allowing sufficient time for travel and any admission procedures that may apply at the site. Sintra-Palace acts solely as an intermediary booking service provider. The operation, management, access conditions, and on-site organization of the National Palace of Sintra remain the exclusive responsibility of its official operator. When you purchase tickets or services via sintra-palace.com, you are mandating Sintra-Palace to act on your behalf to procure such tickets or reservations from official suppliers or authorized distributors at the applicable standard price, in order to secure your access to the selected attraction or experience. The service provided by Sintra-Palace consists of the arrangement, processing, and management of such bookings. This service may include the application of service fees and/or commissions, which are included in the total price displayed at checkout prior to payment. In many cases, tickets may also be available for direct purchase from the official supplier or venue without using our intermediary service. Customers are advised to consider all available purchasing options before completing an order. Sintra-Palace facilitates bookings based on availability provided by official suppliers. Any time slots displayed on the website are indicative and primarily used for reservation management and allocation purposes. Where included, skip-the-line or priority handling services apply only to the ticket collection or booking validation process, and do not guarantee priority access at entrance control points, security checks, or venue entry queues managed by the operator. Sintra-Palace is not the operator of the National Palace of Sintra. Its role is strictly limited to booking facilitation services. All operational rules, safety requirements, access conditions, and visitor regulations are determined and enforced by the venue operator, and must be respected by all visitors. Unless otherwise required by applicable law or expressly stated in these Terms and Conditions, all ticket purchases and booking services are final, non-refundable, and not subject to a right of withdrawal. Customers are strongly advised to carefully verify all booking details prior to confirmation.